SEPT 2013 – Member Profile – General Technique

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General Technique…your business partner

General Technique located at 1426 Industrial Park Ave., is a full service technology provider that specializes in helping businesses develop and maintain all aspects of their business technology including digital advertising, information technology and managed services.

Since every business is different, they provide personal, one-on-one service to their clients. This ensures that each solution is designed and implemented specifically for the needs of each individual client.

When it comes to network support, no two organizations have the exact same needs. General Technique offers a highly flexible service plan that makes it simple for your business to plan and budget for appropriate IT services. They provide more than just reactive IT support. Their entire approach is based on proactivity: making sure that you’re best equipped for the now – while also preparing you for the future. They offer full, high-level advisory and consulting services as part of every engagement, and we don’t hide in a data centre – we work directly with you!

Today the Cloud is receiving a lot of attention, but most businesses still depend on their office network to execute their day-to-day tasks. And that’s not going to change anytime soon. When it comes to your office servers, desktop PCs, routers, switches, firewalls, printers, wireless devices, cabling and the rest of your in-house network infrastructure, General Technique is right there on-site with you to ensure it all runs smoothly. From routine backups – to maintenance – to advice, we’ve got every aspect of your office technology covered.  If you are currently looking into a Cloud strategy, they will recommend which in-house systems should be transitioned to the Cloud – and which ones shouldn’t.

Server Installation, Configuration and Support

Is your company growing and looking to upgrade its network functionality? A new server can provide secure storage, advanced email functionality, as well as shared calendars and other features. General Technique specializes in Microsoft Windows Server and Small Business Server technologies to help you maximize your investment.

Branch Office Support

Does your company have multiple offices, but no IT staff in the branch locations? General Technique has you covered. They provide same day service in in the Inland Empire and Orange County and can work with your existing IT team to resolve issues at your branch locations.

Cloud Services

Cloud computing is changing the way businesses access and leverage their data and IT infrastructure.

What exactly is Cloud computing? In a nutshell Cloud computing comes into focus when you think about what IT always needs: a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, or licensing new software.

What is Cloud service? A Cloud service has three distinct characteristics that differentiate it from traditional on-premise solutions:

  • Services are provided to you on demand
  • It’s elastic – you can have as much or as little of a service as you want at any given time, which means you only pay for what you need.
  • The service is managed is by Dataprise – all you need is a personal computer and internet access

IT software and services hosted on remote servers and accessed over the Internet are exceptionally reliable, always available and secure. Most importantly – you don’t have to invest in costly hardware. If you’ve been looking for affordable, scalable services that just work, Cloud computing is for you.

Office 365 for professionals and small businesses

  • Email, calendar, contacts, personal archive, and 25 GB mailbox storage with 25 MB attachments with Exchange Online
  • Online document viewing and basic editing capabilities for Word, Excel, PowerPoint and OneNote with Office Web Apps
  • Consistent file formatting from desktop Office versions to web versions with Office Web Apps Sites to share documents and information with SharePoint Online
  • Easily design and maintain a professional-looking public website with SharePoint Online
  • Instant messaging, presence, online meetings, and PC-to-PC audio/video calls with Lync Online
  • Share your desktop with colleagues and partners with Lync Online
  • Premium antivirus and anti-spam filtering with Microsoft Forefront Online Protection for Exchange

Data Backup and Recovery

Disaster recovery planning is often times an afterthought that comes to light when disaster strikes. Very seldom do companies fully recover from loss of critical data which could lead to loss of business. They can Help you implement the best Plan to meet your business need including General Technique Online Backup Service provides a powerful Backup and Restore program designed to leverage Amazon S3 storage to make your disaster recovery plan simple, reliable, and affordable.

Computer Set-Up

Take the hassle out of computer and computer
peripherals with their PC setup service. They will set up your computer (including monitor, mouse, keyboard and speakers), install software applications, external peripheral devices, configure your existing internet configurations and existing e-mail account and test your PC for proper functionality.

Slow Computer Issues

Is your computer a few years old? Is it slow booting up? Are you running out of hard drive space? They can breathe new life into your PC by upgrading some of its critical components. Even if your system is fairly new, you can still upgrade your PC to accommodate your growing collection of digital photos, movies, files, or video games.

Computer & Laptop Repair

Is your computer sluggish, giving you the “blue screen of death”, perhaps a hardware failure or trouble connecting to the internet? They can fix any problem you may have with your computer. They can send a specialist to your home or office, connect remotely to your computer over the internet, or you can drop it off at their repair centre. General Technique makes it easy and convenient to get the service you deserve.

Virus & Spyware Removal / Protection

Today’s viruses, spyware and adware are getting so difficult to identify and isolate many of these malicious programs are cleverly cloaked as harmless programs – some even duplicate there appearance of important programs your computer or laptop needs to use each day. General Technique not only performs a deep, thorough scan of your system’s registry, but tracks and follows the path of the malicious infection to find its root location and eliminates it completely the first time. Repair or replace important system files and safe guard important data, photos and music whenever possible. There are a variety of virus protection programs they offer to fit any budget and will recommend and install it for you.

Networking

While a wireless connection has its advantages, if it’s not configured correctly it can cause new computer problems for you. They make sure your Network is configured to restrict access to any other wireless device in your area as well as position it to receive the strongest signal from your network. They will connect & configure all routers, adapters and other wireless networking devices. Will make sure all computers & accessories are connected to the wireless network and configured for maximum speed and efficiency.

Hardware Upgrades

General Technique will choose, purchase and install the correct memory for your computer. Then configure your computer to take advantage of the additional RAM and virtual resources. If you want to upgrade or replace any internal hardware or internal device, they will install that hardware for you. They pride themselves in being fast and yet completely thorough and professional.

Data Back- Up / Recovery

Data backup is often times an after-thought only when the unthinkable has occurred and valuable data photos and hours of music have been lost. Safe guard your data before its lost. General Technique can guide you through what options are available including external drives, RAID Technologies, DVD & CD etc. As well as General Technique Online Back-Up Services. And if the unthinkable does occur rest assured we will do whatever we can with the most up to date technologies try to recover it.

Contact them at info@genraltechnique.com or call 909 793-7400 f